Refund & Return Policy

At MNJ Global Carpets Trading LLC, customer satisfaction is our top priority. This Refund & Return Policy outlines the terms and conditions for returns, exchanges, and cancellations.

1. Refunds

We strive to make the refund process smooth and flexible for our customers:

• Refund Method: We issue refunds as per the customer’s preference. It is not mandatory for refunds to be processed using the original payment method we can as customer demands 🙂
• Refund Time:
  • Refunds are usually processed within 1-2 days after the return is approved.
  • If the customer contacts us before the refund process is initiated, we will issue the refund immediately.
• Non-Refundable Costs: Shipping fees and installation charges are non-refundable.

2. Returns

Returns are accepted under the following conditions:

• The product must be unused, undamaged, and in its original packaging.
• Returns must be initiated within 7 days of purchase.
• Proof of purchase (invoice or receipt) is required.

Non-Returnable Items:

• Custom-made or specially ordered items.
• Products that have been installed or altered.
• Clearance or sale items.

To initiate a return, please contact us at info@mnjcarpets.com

3. Exchanges

Exchanges are available for defective, damaged, or unsuitable products.

• Notification: Customers must notify us before requesting an exchange so we can verify stock availability.
• Stock Check: Exchanges are subject to product availability. If the requested product is unavailable, we will offer a suitable replacement or a refund.

4. Cancellation Policy

• Before Shipment: Orders can be canceled before the shipment is dispatched at no additional cost.
• After Shipment: If the order has already been shipped, the customer must pay the shipping charges for cancellation.

5. Shipping and Return Costs

• For Returns: Customers are responsible for the return shipping costs unless the product is defective or incorrect.
• For Defective or Incorrect Items: MNJ Global Carpets Trading LLC will cover return shipping fees.

6. How to Initiate a Return, Refund, or Exchange

To initiate a return, refund, or exchange, please follow these steps:

1. Contact our customer service team at [Insert Contact Details].
2. Provide your order details, including proof of purchase.
3. Follow the instructions provided for returning or exchanging the product.

Important Notes

• MNJ Global Carpets Trading LLC reserves the right to inspect all returned products before approving a refund or exchange.
• Returns or refunds may be refused if the product does not meet the conditions outlined in this policy.
• This policy complies with UAE consumer protection laws.

Contact Us

For any questions or concerns about our Refund & Return Policy, please contact us:

MNJ Global Carpets Trading LLC
Address: Shop No:  AAC 12 & 13, Dragon Mart 01, Dubai, UAE
Email: info@mnjcarpets.com